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Subject: Next Steps for Troubleshooting Your Filter Issue - Test Scenario with Swagger

Subject: Next Steps for Troubleshooting Your Filter Issue - Test Scenario with Swagger

Hi [Customer Name],

Thank you for your patience as we continue to troubleshoot the filter deletion issue you're experiencing. To further investigate the cause, we'd like your help running a quick test scenario using the Swagger software.

Here's what we need you to do:

  1. Access Swagger: Open Swagger for our application. You can usually access it through [link to Swagger documentation/interface - replace with specific instructions].
  2. Target Selection: Locate the endpoint related to retrieving filters. This might be named something like "GET /filters".
  3. "Try it Out": Click the "Try it out" button associated with the endpoint.
  4. Filter Criteria: In the request body section, locate the field for filtering results. Set the criteria to retrieve only filters with an "active" status (e.g., {"active": true}).
  5. Execute the Request: Click the "Execute" button to send the request.
  6. Download Response: Once the request finishes, you should see the response body in JSON format. Click the "Download" button to save this JSON file.

Sharing the Results:

Please reply to this email and attach the downloaded JSON file containing the response from Swagger. This information will be crucial for our developers to analyze the filter retrieval process and identify any potential issues related to the deletion.

By working together on this test scenario, we'll gain valuable insights and move the case forward for a faster resolution.

If you have any trouble accessing Swagger or performing these steps, please don't hesitate to reply with any questions.

Thank you for your continued cooperation.

Sincerely,

[Your Name]

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