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Closure

Closure Criteria:

  • Issue Resolved: The underlying problem has been successfully resolved.
  • Workaround Provided: A temporary solution has been provided, and the user has been informed of the permanent resolution timeline.
  • Issue is Deferred: The customer has agreed to defer resolution to a future release or update.
Additional Considerations:
  • Knowledge Base Update: If applicable, the resolution should be documented in the knowledge base for future reference.
  • Follow-up: If necessary, schedule a follow-up ticket to ensure the resolution is holding.
  • Escalation: If the issue cannot be resolved, escalate to BES team.



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