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JIRA 2

 

Jira Ticket Description

Brief

Troubleshoot Ericsson SMF communication failure to far-end endpoint resulting in disconnections.

Technical Detail Summary

Investigate and resolve an issue where the Ericsson SMF is experiencing communication failures to a far-end endpoint, leading to service disconnections. This includes:

  • Analyzing SMF logs for error messages and patterns.
  • Verifying network connectivity to the far-end endpoint.
  • Checking SMF configuration parameters related to the far-end endpoint.
  • Testing SMF functionality with relevant tools and scripts.
  • Coordinating with network and application teams for troubleshooting.

Extra Information (Possible Breakdown)

To provide a more detailed understanding of the issue, please include the following information:

  • Specific error messages or codes encountered.
  • Affected services or users.
  • Timeline of the issue (when it started, frequency, duration).
  • Recent changes to the SMF or network configuration.
  • Any relevant network diagrams or topology information.
  • Output of diagnostic tools or scripts.

Review

  • Verify that the SMF is communicating successfully with the far-end endpoint.
  • Confirm that service disconnections have been resolved.
  • Review logs for any residual issues or potential improvements.

Acceptance

  • Issue is resolved and verified.
  • Root cause analysis is documented.
  • Preventive measures are implemented (if applicable).

Note: This is a general template and may require customization based on the specific environment and issue details. It's essential to provide as much relevant information as possible to facilitate efficient troubleshooting.

Additional Considerations:

  • Consider using labels or components to categorize the issue for easier filtering and management.
  • Assign the ticket to the appropriate team or individual.
  • Set priority and due date based on the severity of the issue.
  • Utilize Jira's workflow features to track progress and approvals.

By following this structure, you can create clear and informative Jira tickets that effectively guide the troubleshooting process.

Would you like to add more specific details to this template?

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